Shipping policy

Shipping & Delivery Policy

Thank you for shopping with The Market Spot. We aim to process and deliver your orders quickly and safely across Pakistan.

1. Order Processing Time

  • All orders are processed within 1–2 working days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Order processing time does not include the delivery period.

2. Delivery Time

  • After processing, orders are usually delivered within 2–5 working days.

  • Delivery times may vary depending on your location and courier service.

  • Remote and rural areas may require additional delivery time.

3. Shipping Charges

  • Shipping charges will be displayed at checkout, where applicable.

  • We may offer free delivery on selected products, orders, or promotional campaigns.

  • Any applicable shipping charges will be communicated before order dispatch.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across Pakistan, subject to courier service availability.

  • Please provide an active phone number so our team can contact you for order confirmation.

  • Customers should be available to receive and pay for their order at the time of delivery.

5. Order Confirmation

  • Our team may contact you through phone call or WhatsApp to confirm your order before dispatch.

  • Orders may be cancelled if we are unable to confirm the order or reach the customer.

  • Providing accurate contact and delivery information helps prevent delays.

6. Failed Delivery

Delivery may fail due to:

  • Incorrect or incomplete address

  • Customer not being available

  • Phone number being unreachable

  • Customer refusing to accept the parcel

In such cases, the order may be cancelled or re-shipped after confirmation. Additional shipping charges may apply where applicable.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions

  • Public holidays

  • Courier service issues

  • Unexpected operational or logistical delays

We appreciate your patience in such circumstances.

8. Shipment Tracking

  • Tracking details will be shared with the customer once the order has been shipped, where tracking is available.

  • Tracking updates may take some time to appear after the parcel is handed over to the courier.

9. Damaged or Missing Items

  • If your parcel arrives damaged or an item is missing, please contact us as soon as possible after delivery.

  • We may request photos or videos of the parcel and product to help us investigate and resolve the issue.

  • Any claim will be handled according to our applicable Return & Refund Policy.

10. Service Area

We currently deliver across Pakistan, subject to courier service availability in the customer's location.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

The Market Spot
Email: misbahhameed40@mail.com
Phone/WhatsApp: 03147037781

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