Refund policy

Return & Refund Policy

Thank you for shopping with The Market Spot. We want you to have a smooth and satisfying shopping experience. Please read this Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept eligible returns under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.

  • Return requests for eligible products must be submitted within 3 days of delivery.

  • Customers must provide their order number or proof of purchase.

  • The product must be returned in the same condition in which it was received.

  • Returns are subject to verification and approval by The Market Spot.

2. Non-Returnable Items

Returns are not accepted for:

  • Products that have been used or damaged after delivery.

  • Products returned without their original packaging.

  • Products damaged due to improper use, handling, or care.

  • Clearance or specially marked non-returnable items, where applicable.

3. Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • A clear photo or video showing the issue, where applicable

After verification, we may offer:

  • A free replacement, or

  • A full refund

For approved returns caused by a damaged, defective, or incorrect product, The Market Spot will cover the applicable return shipping cost.

4. Return Process

To request a return:

  1. Contact The Market Spot customer support at misbahhhameed40@gmail.com.

  2. Provide your order number and reason for the return.

  3. Share the required photos or videos, if requested.

  4. Wait for our confirmation and return instructions.

  5. Send the product back according to the instructions provided by our team.

Please do not send a product back without contacting us first.

5. Refund Policy

Approved refunds are processed after the returned product has been received and inspected.

For Cash on Delivery (COD) orders, refunds may be issued through Bank Transfer, EasyPaisa, or JazzCash, depending on the information provided by the customer.

Refunds are generally processed within 3–7 working days after approval. The time required for the funds to reach the customer's account may vary depending on the selected payment method.

For approved returns, the refundable amount will be determined according to the applicable return conditions and this policy.

6. Shipping Charges

  • Original delivery charges are generally non-refundable.

  • If the return is due to a wrong, damaged, or defective product, The Market Spot will cover the applicable return shipping cost.

  • If the return is due to change of mind, the customer is responsible for the applicable return shipping cost.

7. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been shipped, cancellation may no longer be possible.

  • Please contact us as soon as possible if you wish to cancel your order.

8. Verification and Approval

All return and refund requests are subject to verification and approval according to the conditions stated in this policy.

The Market Spot reserves the right to refuse a return or refund if the applicable eligibility requirements are not met.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

The Market Spot
Email: misbahhameed40@gmail.com

We aim to respond to customer inquiries within 24–48 hours during our business hours.

The Market Spot — Easy Shopping, Better Choices.